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Official Neurologist of the Shreveport/Bossier Mudbugs

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APPOINTMENTS

CANCELLATIONS

PRESCRIPTION AND REFILLS

PAYMENTS AND INSURANCE

APPOINTMENTS

To make an appointment with us, call 318 212 8675.

The office goes by appointment only. We do no accept walk-ins new patients or follow-up patients. If you have a true emergency proceed to the ER. It is very important that if you are a new patient, please come 20 minutes before your scheduled time. If you are late for your appointment, please call and check with our office if we can still see you that day. We will make every attempt to accommodate you. When you have an appointment with us, we will make every attempt to see you at your scheduled time, but due to the fact that Dr. Sikand provides emergency neurological care to patients at local hospitals, and some patients’ visits take up extra-time, you may have to wait past your scheduled time. In the case that you have to wait past your scheduled time, we hope you will be patient with us, as we will give you the same unrushed attention on your visit with the doctor. We understand that your time is valuable, and in the event you cannot wait, please let the receptionist know and we will reschedule your appointment.

CANCELLATIONS

If you are unable to make your appointment with us, please notify us 24 hours in advance. This allows us to see other patients who are on our urgent waiting list. If your medical records reflect that you repeatedly do not show for your appointments we reserves the right to terminate you from our practice. If we can help make your visit easier and more comfortable, please do not hesitate to call us. After all, we are here to provide you with the best care. You are our patients and our first priority and will we try to accommodate you in anyway possible.

We do not see Worker compensation, motor vehicle accidents or accidents of any type where litigation is either underway or contemplated.

PRESCRIPTIONS AND REFILLS

Prescriptions will be given to the patient at the time of service. Please make sure that if you are low on your medications, ask the doctor at the time of your visit. If you have a mail in pharmacy, we would be happy to fax your prescription to them. The patient should allow at least 24 hours notice when in need of a medication refill. Refill requests should be called directly to your pharmacy and they will in turn call this office if no refills are left on the prescription. If your request for refill is received by 2pm, Monday to Friday, we will call in the prescription the same day by 6 pm. Please keep in mind that if you have a neurological disorder and are on treatment, Dr. Sikand requires that you be seen in the office every six months for a follow-up appointment, unless otherwise instructed by Dr. Sikand. Because the on call doctor does not have access to your records when the office is closed, no pain or headache medications will be prescribed at nights or on weekends. If you are in sufficient pain that you need medication, then you will need to go to Quick Care or emergency room to be treated.

TEST RESULTS

If you have testing done, the results of your tests will be given to your physician to read and interpret. Once the results of ALL your tests are available, he will go over these results with you at the time of your follow up appointment. If your test results are normal, you will not hear from us in advance, however; if something abnormal shows on the tests that needs immediate attention, be assured the physician or nurse will contact you right away.

In addition, for certain neurological diseases, we may not communicate the results over the phone since Dr. Sikand prefers to discuss the results with you in person, as it gives you and your family an opportunity to ask any questions and discuss the treatment options.

TELEPHONE CALLS

Please call us Monday to Friday at 318 212 8675 with any questions regarding your medical condition, medications, medical records, billing or anything else related to your care. Telephone calls received by 2 pm will be returned the same day. Remember, if you had any tests done, we only notify you over the phone if the results are abnormal and require immediate attention. If your tests are normal we will discuss those results with you on your next visit. If you have certain neurological conditions, Dr. Sikand will personally discuss those results with you. You are welcome to call us if you are concerned about the results of any test you had, and cannot wait for your follow up appointment.

All medical-related telephone calls are submitted to Dr. Sikand for review. When you call our office, please leave a concise concern or message for us to review. After review by Dr. Sikand or the on call physician, our medical staff may return some calls. Please do not call and say " I want to discuss something with the doctor and no one else" If you need to speak with the physician, he will return your call when the situation permits. The staff is also available to answer any questions you might have concerning appointments, billing or forms.

EMERGENCIES

In the event you have an emergency, please call 911 or the emergency telephone number in your area or go immediately to the nearest emergency room. The emergency room physician will contact our physicians if needed.

MEDICAL RECORDS POLICY

To request medical records, call 318 212 8675

Please be advised that we do not release medical records without a current signed consent for release of medical records from the patient. Please review our Notice of Privacy Policy.

If you are requesting medical records be sent to another physician there is no charge. Please provide us with written authorization to whom you want the records sent. Record will be faxed if less than 20 pages, or mailed. In order that your records get where you need for them to go in a timely fashion, we request that you allow us 48-72 hrs. There is a charge to releasing records to law firms and other entities. If you need your medical records released, please fill authorization to disclose protected health information.

If you need to designate a family member for release of medical information, please fill Designation for Release of Medical Information to a Family Member, Friend or Legal Representative.

　PAYMENT/INSURANCE POLICY

We will file your bill to your health insurance. You are responsible for knowing your policies' coverage requirements and notifying us of any changes. . Patients are required to provide proof of insurance at the time of service. Any deductibles or coinsurance amounts due by you will be invoiced to you once your insurance has responded. Co-payments for HMO’s, PPO’s and other managed care plans must be paid at the time of service. Billing patients for their co-pays is a violation of many managed care contracts and will not be allowed. For your convenience, we accept cash, checks, MasterCard and Visa. If the patient is unable to pay at the time of the visit, the patient may reschedule the appointment in order to meet the co-pay requirement. There is a $35 service charge for returned checks. After receiving two returned checks, we will only accept cash or credit card as payment for future balances. If you need financial assistance or have questions, please contact our Billing Department. If you fail to meet financial obligations, your outstanding balance will be sent to a collection agency and you will be required to pay the entire amount plus any collection agency fees before being scheduled for any further appointments. Overpayments will be refunded after all charges have been processed and paid by your insurance company. A refund check will be written and mailed within 30 days of your written or verbal refund request.